Refund Policy
We stand behind our 87-hour delivery promise with a comprehensive money-back guarantee.
87-Hour Money-Back Guarantee
100% Risk-Free Development
If we don't deliver your working, market-ready MVP within 87 hours of project commencement, you get your money back. No questions asked. No exceptions.
When You Get a Full Refund
87-Hour Deadline Missed
MVP not delivered within 87 hours of project kick-off
Quality Standards Not Met
Critical bugs or MVP doesn't function as intended
Wrong Requirements
Delivered MVP doesn't match agreed specifications
Communication Failure
No regular updates or unresponsive during timeline
How to Request a Refund
Contact Us
Email [email protected] with your refund request within 7 days of the deadline. Include your project details and reason for the refund.
Review Process
We'll review your request and project deliverables within 24 hours. We'll be transparent about our findings and next steps.
Get Your Refund
If approved, refunds are processed within 5-7 business days to your original payment method (Stripe/PayPal).
When Refunds Don't Apply
Scope Changes
Project requirements modified after start
Client Delays
Late feedback, approvals, or content provision
Third-Party Issues
External API or service dependencies
Change of Mind
Business direction or requirement changes
Partial Completion
Significant work completed before delays
Technical Complexity
Unforeseen technical challenges requiring more time
Additional Terms
Partial Refunds
In cases where significant work has been completed, we may offer partial refunds based on the percentage of work delivered and accepted.
Code Ownership
Upon refund, all code and project materials must be returned or deleted. No license to use the work is granted.
Dispute Resolution
Any disputes regarding refunds will be handled through good faith negotiation before escalating to formal resolution.
Portfolio Rights
If a refund is processed, we may retain the right to use the project concept for portfolio purposes (anonymized).
Questions About Refunds?
We respond to all refund inquiries within 4 hours.
This refund policy was last updated on December 15, 2024
For the most current version, please visit eighty7.uk/refund